Setusphere began as a services company, taking on whatever clients needed built. That work paid the bills, but it also put us inside other people’s organisations for long stretches — close enough to see which problems were genuinely hard and which had simply never been anyone’s job to fix.
The pattern that kept recurring was administrative: capable people spending hours a week on coordination that software should have handled. Rather than write another proposal about it, we funded the tooling ourselves and became responsible for operating it. Building products for a market — pricing them, supporting them, living with their defects — teaches things that client work alone does not.
We kept both halves. The services practice benefits from people who have carried a product through its unglamorous second year, and the products benefit from a team that still sees how a dozen other organisations actually work.